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VPN Access

VPN Access To District Network

One-time Cost

$150 per user

Authorization

District Superintendent or their appointed designee must authorize any VPN access. Appointed designee must be documented in VPN log and verified with Superintendent on annual basis. 

Process for Establishing Access

  1. District requests VPN access by emailing helpdesk@eupschools with the staff member's name; this will automatically create a support ticket in Web Help Desk.
  2. HelpDesk creates a ticket and assigns to Tier 4 support technician.
  3. Tier 4 support technician adds user to the appropriate Security Group and reassigns ticket to Help Desk or on-site technician.
  4. HelpDesk or on-site technician installs VPN client for user.

 

Process for Enabling Periodic Vendor Access

  1. Vendor requests VPN access by contacting the District requesting access.
  2. District designee contacts Technical Services by sending an email to helpdesk@eupschools.org which contains the vendor's name, contact's name and phone number.
  3. Support technician enables access for up to 72 hours, contacts vendor to acknowledge action, and completes an entry in the VPN Access Log.

Vendor access is enabled on a temporary basis only - not to exceed 72 hours per occurrence.