Customer Engagement Specialist

  • There are a growing number of exciting, well paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Engagement Specialist Certificate Program.

    Why Customer Engagement?

    There are a growing number of exciting, well paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Engagement Specialist Certificate Program.

    Related job roles

    Customer Support Agent, Customer Relations Agent, Client Success Agent, Help Desk Agent, Field Sales Support Agent, Technical Support Agent, Desktop Support Agent, Patient Services Representative

    Skills you will learn

    Communication skills focusing on clear concise communication and listening, appropriate empathetic behavior, problem solving to research an issue and determine appropriate resolutions, and process adherence.