Core Values

  • Our core values form our team culture and have been incorporated into our day-to-day approach to service delivery. We pride ourselves on offering high quality, friendly, knowledgeable and professional service.

    Quality Service & Performance

    We are committed to service excellence and work to deliver a professional, proactive service with every contact. We foster an effective CTS staff organization through collaboration and development opportunities and through strategic response to changing IT environments and requirements.

    Efficient & Proactive

    We understand the pressures and deadlines that our constituents face at key times during the academic year and we take a flexible and proactive approach to ensure that the impact of service issues is prioritized effectively.

    Single Point of Contact

    We provide a single point of contact for all IT related queries, service requests and communications. We will proactively communicate information relating to service delivery including service availability, planned updates, and new and improved procedures.

    Respect & Integrity

    We build and earn respect with each other and with our constituents, respecting each other’s way of working and individual needs and requirements. We strengthen compliance and information security through initiatives supporting the fulfillment of legal directives, operational regulations, and audit requirements and providing a safe, secure educational technology environment.


    We recognize the individual strengths and qualities of each person on our team and we combine our skills and knowledge to deliver quality service to all our constituents. Our people are our greatest asset and strength and success depends on all of us delivering together.